HSBC Issues Staff With Personal Alarms

(Daily Mail) – HSBC STAFF HAVE BEEN ISSUED with the latest hi-tech personal alarms to call for help if customers get upset or angry.

The measure comes against a background of increasing frustration that High Street banks are pulling the rug from under the feet of customers.

Banks are getting tough with some personal customers, threatening court action over unpaid credit card bills and repossession for those who fall behind on mortgage payments.

Similarly, small firms which are perfectly viable businesses are being thrown to the wolves with banks suddenly removing their overdraft facilities or blocking credit.

The decisions have led to some emotional outbursts from both personal and small business customers called to meetings with bank branch staff across the country.

Banks stand accused of triggering a recession in Britain and around the globe through disastrous investment decisions in complex and toxic financial products.

A spokesman for the Federation of Small Businesses said: ‘We have been worried for a while that the relationship of trust between banks and their customers just doesn’t exist any more.

‘At one time a small business could rely on a personal relationship built up over time. However, increasingly people are met with a different face whenever they go into a branch.

‘These are people who don’t understand the issues or what the customer is trying to achieve. This is particularly troubling in the current financial situation.’

The Forum of Private Business said customers are becoming increasingly frustrated with the banks.

A spokesman said: ‘This suggests the banks fear, probably rightly, that there is a great deal of frustration out there among members of the public.

‘We have seen continued credit restrictions and the cost of lending spiraling.

‘There is no way that anyone should be acting in a way to cause bank staff to take special measures to protect themselves; but it does signify the level of frustration and, indeed, desperation out there among the public and businesses who are struggling to get the finance they need.’

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